Early in my working career I worked for a software company as tech support. Calls during the day included how to turn on the software, how to install it, how to use it etc. Most of the calls were easy to field. I just needed to phrase the information in a way that the caller could understand.
Part of my job was also to sell to customers after we had solved their problem. Many times this included an upgrade to the newest version of the software. Other times this included offering them other pieces of software that they might find just as useful.
The perfect opportunity to double your sales is to just inspect what equipment they are currently wearing. If it's a new player they might be willing to take a little advice and buy a gem cut from you. Viewing what they have at the point can lead you to upgrading a green item they have to a blue or even epic item in just a few clicks.
The key to being a good gold goblin starts with customer service. Your knowledge and ability in the field of sales can help lead you into multiple sales from the same source. Players might not know what you carry and offering one or two items can turn a simple sale into your gold mine for the day.
Good Luck and Good Hunting
Want to get in contact with me? . Email me at Dragonbear @ gmail. dOT com or find me on twitter at "@JMTCMommar" You can find me hanging out on the Shandris Server, chat me up and I will buy you a glass of juice.
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